Unsupported link Google Maps can’t open this link

When I do a Google search for a business, like “Hair salons near me” and then tap on “directions”, it takes me to Google Maps with the message “Unsupported link, Google Maps can’t open this link”. This happens to every business search I do and forces me to find and copy and paste their address every time. Very annoying when this should be a one-tap process. I have a new iPhone 14 but it was doing this on my previous iPhone also. Any suggestions on how to fix this?

iPhone 14, iOS 17

Posted on Dec 20, 2023 01:20 PM

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Posted on Apr 18, 2024 10:09 AM

I found this was occurring because google maps was accidentally signed into a child’s school account that had maps functionality disabled. (Or more accurately URL launching disabled) I would suggest checking for this and/or signing maps out of your Google account to see if this is related.

7 replies
Question marked as Top-ranking reply

Apr 18, 2024 10:09 AM in response to Wricur

I found this was occurring because google maps was accidentally signed into a child’s school account that had maps functionality disabled. (Or more accurately URL launching disabled) I would suggest checking for this and/or signing maps out of your Google account to see if this is related.

Dec 20, 2023 01:31 PM in response to jgyhra5743

That’s a good question for Google, as neither Google Search nor Google Maps is an Apple product.


One possible reason might be VPN; if you use VPN connections that can corrupt many links. Another is if you have an ad blocker installed on your phone; if you do you should whitelist Google.com. But Google support is the best place to find an answer.

Jul 14, 2024 03:52 PM in response to jgyhra5743

This is what worked for me on my iphone 15 pro. I did this first, which resulted in being signed out of my Google account within Google Maps.


Open Google Maps.

Click on my profile picture to get to Settings

Choose: About, terms & privacy

Choose: Clear application data, then OK


If I sign back into my account, the map links will not work. So it is possible that only doing this will work:


Open Google Maps

Click on profile picture and click downward arrow to the right

Choose: Use Maps without an account

Jun 2, 2024 06:23 AM in response to Wricur

I have Google Classroom on my device, to which I’m signed into, using my child’s school provide Google ID. When I opened my Google Maps app, I noticed that I was logged into Google Maps with my child’s school account, which is blocked by the school’s security policy. I simply signed out of her login on the Google Maps app and selected my Google account. Problem fixed after a year of struggle with this issue.

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Unsupported link Google Maps can’t open this link

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