Contact Key Verification detected an issue. What now?

I’ve activated Contact key verification for Messages on Mac and iPhone. Contact Verification on my iPhone shows caution symbol with the word “issue” next to it, both in red. How should I go about revealing the issue and correcting it?

Posted on Dec 15, 2023 06:58 AM

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Contact key verification discrepancy between devices I have my key contact verification turned on but my contact doesn’t. What happens? [Re-Titled by Moderator]
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Contact Key Verification Issue (recurring) Setting up Contact Key Verification with multiple devices (all running the latest OS) produces an issue that does not have any other description as to the issue or its cause(s) with no other option but to turn off/reset. Right now, I just cleared the notification (but the issue is still there). Called Apple Support and was put in contact with level 2 support before - but no resolution provided. Maybe someone from the community experienced the same and successfully resolved it. HELP.
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2 replies

Dec 15, 2023 07:08 AM in response to Community User

I guess that my Series 3 Apple Watch can never again be connected to Apple ID because it can only update to watchOS 8. I was told to remove it from device list when setting up Contact Key Verification on my Mac. I hoped I could add it back later. I removed it again and the Issue warning no longer appears. So now it's like a Casio?

rom.ph

Level 4

2,021 points

Feb 21, 2024 05:32 PM in response to Community User

I find this weird. I have multiple devices that are on the latest OS version, but I still get this issue.

Hoping that iOS 17.4 with the new encryption will solve this issue. iOS 17.3.1 surely did not fix it.

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Contact Key Verification detected an issue. What now?

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