The Apple Support always stops responding after a while
It is a recurring theme of my attempts to solve an issue with Apple support: I contact them, they tell me that they need time to do some research and that they will get back to me, and sometimes they do get back to me, but other times they don't. Replying to the email with their contact information that they sent me doesn't always help. At some point I learned that after 30 days or so a case is automatically closed if there's no more activity, but even if I reply before those 30 days elapse, I often don't get a reply. Eventually, for most support cases I open I stop hearing from the support agent before they can give me a definitive answer.
What can I do to avoid opening the same cases over and over? The fact that the Apple support is designed in such a way that the support agents cannot talk to each other and figure out why they eventually stop responding is quite frustrating. Does this happen to anybody else?
MacBook Pro 14″, macOS 14.2