I updated my iPhone to 17.2 and now I have no cellular data

I made the mistake of installing the 17.2.1 update, which is full of serious bugs. I have an iPhone 12 with T-Mobile cell service. The phone would not connect to the cell network, just cranked and cranked and gave an error message, so no calls or data. Tried shutting down and restarting several times - no luck.

When I called Apple they tried for a hour, but could not fix it. They said they’d have to wipe my phone and reinstall everything, but could give no assurance this would solve anything.

They then suggested I call T-Mobile to see if they could help - very frustrating when Apple caused the issue. T- Mobil, on the other hand, was very helpful, but had to walk me through loading a new eSIM card, and basically resetting up the data on the phone to connect. It worked for a few hours, but now won’t connect until I reset network settings, which I’ve had to do several times. And the phone also no longer remembers WiFi passwords for the network we are on. What a mess during the holidays!

Very frustrating that an Apple update has not been tested enough, and therefore causes such serious issues. If you want to be able to use your phone during the holidays, stay away from this awful update!

I followed Apple's advice and dutifully did the 17.2.1 update right after it came out. Since then I've had to manage several weeks during the holidays, including traveling to care for grandparents with Covid, without a cell phone. I have also spent many hours that I could have had with my family on the phone with Apple and T-Mobile, running diagnostics, etc. trying to get it fixed. Last week the cell network connected while Apple was downloading diagnostics with Apple watching, but it stopped the next day.

Apple Support made an appointment for me to take the phone to an Apple Store who could hopefully fix it. At the store they wiped my phone, then said they wouldn't restore it because there are hardware issues. They then said that they would charge me $550 plus tax to fix it. When I tried to put them in touch with the Apple Support person who acknowledged that this problem was caused by their update, she was not available, and they said nobody else could help me.

What does this feel like? Like someone from Apple asked me to hand them my perfectly good iPhone, then hit it with a big hammer, then when I noticed that it had stopped working asked me to talk with them for hours about the new problems, and finally told me that I would need to pay them $600 fix the phone because they broke it.

What will it take for Apple to support its customers by acknowledging that they rushed this update, that it has affected many of their users, and that they will fix it? How do we get Apple's attention to do the right thing here?

Same thing is happening to mines.

I also have the same issue after the recent update to 17.2.1.

I rebooted several times, it works for a couple of hours and cellular goes off again.

I had to take mines to the Apple Store and get it fixed. They didn’t say what was wrong just that it was a hardware issue even though it wasn’t doing that before the update.

I lost cellular service today, January 8th, on iOS 17.2.1. I attempted a network reset and factory reset with no success. Support advised me to visit the service center, and it appears that replacing the iPhone is the only solution. New iphone 15 pro. So disappointed.

Did they charge you for anything

No because I had a limited warranty with coverage till April of 2024

Yes