Shift and option key on MacBook doesn't work

so whenever i press the shift and 2 key to get the “@“ symbol i always get the “ symbol instead. how do i fix this? i have macbook air 13.6 inch M2 chip


[Edited by Moderator]

MacBook Air, macOS 14.1

Posted on Dec 12, 2023 09:33 PM

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5 replies

Dec 15, 2023 04:07 AM in response to HWTech

Thanks for responding but no, I do not have a foreign keyboard and the keys are clearly marked. This is my fifth macbook air so the computer is familiar. I have UK/Can input as main language for spelling. I had that on my last computer as well. After spending a fortune on this wonderful machine it is frustrating to not be able to figure out this problem. Any other suggestions?

Dec 15, 2023 04:59 AM in response to BroCamp

BroCamp wrote:

, I do not have a foreign keyboard and the keys are clearly marked.

If you press Shift 2 and you get " when you want @, you definitely have the wrong keyboard layout active. Go to system settings > keyboard > text input > edit > input sources and make sure you have only ONE item on the list, and that the name of that item is US or ABC or British. If you see British PC there, get rid of it. That layout if not for Mac keyboards.


If your key mismatch is something else, tell us and we will suggest which layout needs to be removed.

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Shift and option key on MacBook doesn't work

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