Canon MG3620 - Sonoma 14.1.2 - Printer Wireless Driver Not Found

Since Mac is updated to Sonoma 14.*, Canon wireless printer is not working saying offline. Using USB cable, the printer is working though.

MacBook Pro 13″, macOS 14.1

Posted on Dec 8, 2023 08:05 AM

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3 replies

Dec 8, 2023 08:34 AM in response to ayanit84

This is an Apple AirPrint supported device and if you have a USB cable connected to it, that disables AirPrint from accessing the printer. Remove that cable.


With the printer powered and connected to an SSID on the same network, in System Settings : Printers & Scanners : Printers, right-click on the MG3620 and choose to Reset the Printing system… This will open a new dialog asking to remove it and you agree. Then click the Add Printer, Scanner, or Fax… button to open the Add Printer panel. For my Samsung Laser printer, it looks like the following. When you click on that Bonjour detection entry, the Use selector will activate and automatically select AirPrint (it may not say AirPrint) and you then click Add. The printer should be able to receive print jobs now.


Dec 8, 2023 08:51 AM in response to ayanit84

The printer must be correctly connected wirelessly to an SSID on your network (or via Ethernet cable) and that USB cable disconnected prior to your beginning the steps I provided above. If it has a valid network connection, then Bonjour will automatically discover it.


In the case of my Samsung laser, it has a static DHCP address below the range of DHCP addresses that my other networked devices are provided. That Samsung laser is connected via an Ethernet cable.

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Canon MG3620 - Sonoma 14.1.2 - Printer Wireless Driver Not Found

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