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I have a iPad that has an activation lock. It is saying incorrect Apple ID I don’t remember the Apple ID I set it up with

Posted on Dec 7, 2023 10:48 AM

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1 reply

Dec 7, 2023 11:02 AM in response to Renacardin

Here is a link to Apple's page about Activation Lock:

 https://al-support.apple.com/#/getsupport


If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


If you were the original purchaser and can prove it with

a receipt from Apple or Apple-authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.


If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delays at the Apple store

Genius Bar Reservation and Apple Support Options - Apple



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