Critical alerts and locked screen

My phone displays this on my home screen( "HOME" would like to send you critical alerts


Critical alerts always play a sound and appear on the lock screen even if your iPhone is muted or do not disturb us on. Manage critical alerts in setting. ) but at the same time I can't access my phone or go to setting it seem like the screen is locked. I can't power off my phone.

Posted on Dec 2, 2023 11:33 PM

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Question marked as Top-ranking reply

Posted on Dec 2, 2023 11:38 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

3 replies
Question marked as Top-ranking reply

Dec 2, 2023 11:38 PM in response to mmabatho113

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Critical alerts and locked screen

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