Critical alerts and locked screen

Question

Level 1

6 points

Critical alerts and locked screen

My phone displays this on my home screen( "HOME" would like to send you critical alerts

Critical alerts always play a sound and appear on the lock screen even if your iPhone is muted or do not disturb us on. Manage critical alerts in setting. ) but at the same time I can't access my phone or go to setting it seem like the screen is locked. I can't power off my phone.

Posted on Dec 2, 2023 11:33 PM

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Answer 1

Axel Foley

Level 10

150,930 points

Dec 2, 2023 11:38 PM in response to mmabatho113

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

Kekewa

Level 1

8 points

Apr 22, 2024 7:20 PM in response to Axel Foley

Hello I got a Xe and I don’t know what to do

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Answer 3

Axel Foley

Level 10

150,930 points

Apr 25, 2024 1:54 AM in response to Kekewa

What exactly is a Xe? There is no such Apple device with that model type that you have listed. Provide a detailed post with what you are looking to do.

Axel F.

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Critical alerts and locked screen

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