My old emails didn't transfer from my iPhone 12 mini to my new iPhone 15

Hi,

just got a new iPhone 15 and successfully transferred all apps data etc from my iPhone 12 mini - both running latest iOS.

however, the transfer did not copy over the hundreds of old emails on my old phone, all I have are those emails on my email server. Had emails going back to Feb 2023 on old phone, the new phone only has emails from the last couple of weeks.

The old emails are still on my old phone - how do I get them onto the new one??


Thanks for your help.


[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Nov 30, 2023 02:45 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2023 03:00 PM

Did you check if they are only on your iphone or also on your email account online?

9 replies

Jun 2, 2024 02:31 PM in response to smalexander2103

I've just had the same problem doing phone to phone transfer onto new iPhone 15 pro. But I think I have the solution for you. Go to Settings > Mail > Accounts > Select the problematic account (in my case it was Hotmail) > select "Mail Days to Sync" > change selection from "1 month" to "No Limit".

I then closed and reopened email on iPhone (who knows if that was necessary, but my emails and their subfolders are now ALL present on my new phone :)

Dec 1, 2023 03:53 AM in response to smalexander2103

I don’t know what email client software you use on your PC, suppose Outlook, even if you create folders to save your emails, the iPhone isn’t importing them. For me the only option is to create a folder and move them all there and save them all on your PC so they can be backed up bypassing the server and the client. And then try from the old iPhone to archive some to see if they are syncing. Unless there’s another client from the app store where they can be transferred to

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My old emails didn't transfer from my iPhone 12 mini to my new iPhone 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.