M3 Macbook Pro and Dell U3419W Display not working with USB-C/ Thunderbolt 4....sometimes...

Recently picked up an brand new M3 MacBook Pro and I'm trying to connect it to a tell U3419W monitor. A few times, seeming randomly it will work, most of the time the monitor says no signal from USB-C. I have tried a 3ft USB-C cable and the $70 Apple Thunderbolt-4 Pro cable. Same results. HDMI does work, with the downside of no charging and data. Ive tried the firmware update for the display but can't get it to work with out the usb-c. !!!!!!

MacBook Pro 16″, macOS 14.1

Posted on Nov 28, 2023 07:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2024 07:16 AM

I am having this trouble too with my M3 Max Macbook. I've used this monitor for several years with my last MBP (intel based) and throughout a day there are a couple times I have to plug and unplug the monitor. On my new M3 MBP the monitor doesn't come back, just "scanning for signal". I have to restart the M3 MBP to have it see the monitor again.


Also, I have a web cam connected to the USB of the monitor. So far I've not been able to get that USB camera to show up on the M3 MBP. It does just fine in the Intel MBP.

Similar questions

15 replies
Question marked as Top-ranking reply

Jan 2, 2024 07:16 AM in response to bluetick82

I am having this trouble too with my M3 Max Macbook. I've used this monitor for several years with my last MBP (intel based) and throughout a day there are a couple times I have to plug and unplug the monitor. On my new M3 MBP the monitor doesn't come back, just "scanning for signal". I have to restart the M3 MBP to have it see the monitor again.


Also, I have a web cam connected to the USB of the monitor. So far I've not been able to get that USB camera to show up on the M3 MBP. It does just fine in the Intel MBP.

Apr 28, 2024 02:47 PM in response to bluetick82

To use a USB-C connection to high resolution display like this one, the USB-C cable needs to be ONE meter or shorter.


Longer cables could create transmit errors due to signal deterioration. RECENT versions of MacOS will reduce the resolution or blank the display. Older versions of MacOS may tolerate the errors and seem to just work, with imperfections so minor and random that may not be detectable to the naked eye.


The Apple standard for its built-in hardware-accelerated displays, makes them suitable for full-motion video for production/display of cinema-quality video with NO dropped frames, and NO dropouts or partial-blank scan lines for any reason.

Apr 28, 2024 01:14 PM in response to Swieter

This has been an ongoing issue for me as well. I've tried the following:


  • Updating the firmware for the 3419W (M3B103)
  • Confirming the M3 is at the latest OS (14.4.1)
  • Swapping out the Thunderbolt 3 cable for one that works on other monitors with the M3 laptop.
  • Calling Apple Support (They implied an outright hardware incompatibility)


None of those things helped. What DID work, however, was a docking station. The problem there, though, is that the refresh rate is not great. That could be the quality of the docking station itself, however.



Apr 28, 2024 05:26 PM in response to Grant Bennet-Alder

I don't want to pull the "I've worked in IT for 20 years" card, but I've eliminated all possible factors I can think of. I am totally ok with using a docking station that can get around this issue. I just wish apple would be more transparent and just say "We made a hardware change and your monitor from 2016 no longer works with our hardware. Buy something newer, this isn't Windows."

Apr 28, 2024 05:52 PM in response to VNDMG

I agree. I've got a two foot cable, found this one to work best a couple years ago after buying a couple different ones on Amazon. My previous Macs have worked fine with this monitor. It was only since I changed to my M3 MBP that my monitor started doing this odd dance.


So odd.


If I have a video playing or Spotify playing and walk away and computer goes to sleep, it usually wakes up just fine with the monitor. If I don't, I have to go through a dance of changing the cable on a couple different ports and waiting and then monitor comes back. Sure does feel like something that is related to software/firmware and not just a hardware issue. This really leads me to think it is something in the latest generation and can be solved with someone looking into the bug. It is repeatable.

Jun 20, 2024 09:13 AM in response to bluetick82

The Mac does not rely on windows-like side-loaded "Drivers" which are actually packages of resolutions and settings for a specific display. Instead, it goes straight to the immutable source -- it asks the display itself.


To get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display. "No signal detected" is generated by the DISPLAY, not by the Mac.

 

This query is only sent at certain times:

• at startup

• at wake from sleep — so momentarily sleeping and waking your Mac may work

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• hold the Option key while you click on the (Detect Display) button that will appear in Displays preferences (from another display)

 

so try doing some of those things and see if the display comes alive.


Jun 24, 2024 06:29 AM in response to Grant Bennet-Alder

Agree, this is good to know.


And I also agree it doesn't seem to resolve my issues.

On wake up, the monitor doesn't come back, unless I have audio playing, like on Spotify, when it went to sleep.

I've tried doing monitor identifying, and that doesn't hasn't helped.


The only way I can resolve this is to reboot, which is not what I want to do every time I come back to my computer, or to plug/unplug the cable to multiple USB-C ports on my MBP. After a few tries it works. Though recently I also saw a message on the monitor indicating no USBC signal was detected. This was a bit different than before.


I contend that there is something different in my M3 MBP as I never had this problem on my older MBPs (and still don't, when I pull them out and plug in).

Jan 2, 2024 09:56 AM in response to Swieter

So I just came back from lunch. Computer and display were asleep. I woke the computer but the display didn't wake and screen wasn't extended. I turned off the display and back on, no extension. I unplugged and plugged back into the same port, screen didn't extend. I unplugged and plugged into a different USB C port on the MBP and the screen DID extend. Though I note it is different wallpapers than what I had set odd.


And still no luck getting USB devices plugged into the monitor to be recognized.

Mar 13, 2024 05:27 AM in response to chunkete

Thus far, no, I've not heard or had a resolution. Here is what I know.


When I come back from the computer/monitor going to sleep, I switch my USB C cord between the three USB C ports on my laptop and the monitor will eventually come alive.


I also found that if I leave music running, like Spotify, and then come back the computer and monitor will wake up just fine. Strange. Seems like surely this would be easy to figure out and resolve.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M3 Macbook Pro and Dell U3419W Display not working with USB-C/ Thunderbolt 4....sometimes...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.