Apple tv remote - The mute button (lower left) doesn’t work. How can I fix that?

You cannot restart the remote however you can ensure it has adequate charge. Once you have verified the remote has a 100% charge please unplug the Apple TV from power for 2-3 minutes, re-plug in and then test your remote.

Thanks. I've done as you suggested. The issue is some days it works. Some days it doesn't. I never know when the mute is going to work and when it won't.

Location of mute is for left hand use? Hold iPhone in right hand to talk to call. Gets muted by my right cheek 9 out of 10 times. Please relocate mute to better location. Recommend bottom middle.

We are all end users like you. Apple is our host’s however they do not read or participate in these forums. You can let them know of your feedback at

Www.apple.com/feedback