The back of the iphone is shattered, always in protective case. I have AppleCare Plus and support tells me this is not covered for Express Replacement. I do not understand this. They want me to send Iphone in for repair-can anyone be with out the iphone for weeks????
iPhone 14, iOS 17
Apparently, if you only want to pay the $29 deductible for the back glass on an iPhone 14 Pro, you have to send it in and Apple will replace the back glass on your iPhone. But, from the terms of the Express Replacement, you should be able to pay the $99 deductible as "other damage."
Here is a link from Apple about the terms for Express Replacement --> https://www.apple.com/legal/sales-support/applecare/applecareplus/2209/220907_applecareplus_us.pdf
Do you have a technical question for the community?
Support tells me that ASppleCare plus does not cover this for express replacement. Can anyone tell me why I have to send in for repair and not get express replacement ?
Read the AppleCare+ agreement.
Iphone 14 pro back of phone shattered
