Whatsapp crashes on iPhone 15 Pro within seconds of opening

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Level 1

18 points

Whatsapp crashes on iPhone 15 Pro within seconds of opening

As soon as I open WhatsApp within 10 seconds the app crashes on iPhone 15 Pro since last 10 days since iOS 17.1.1 update. I have tried everything but no luck

Offloading and reinstalling app
Uninstalling and reinstalling app with iCloud backup
Deleting all data and restoring phone from iTunes backup.
Resetting face id & passcode
Deleting VPN apps

Have reached out to WhatsApp and shared device and Sys logs, it seems all they give is automated responses. Has anyone else faced this issue? The only time the app does not crash is when WhatsApp call is on

iPhone 14 Pro

Posted on Nov 24, 2023 3:25 AM

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Answer 1

Nov 27, 2023 2:34 AM in response to Mil9

I am facing the same problem on WhatsApp Business app and yet to find a solution.

I followed exactly the same steps as above and the response I received from WhatsApp was to reset the phone and reinstall the app.

There is a small improvement. The app doesnt crash in 10 seconds. It lasts for 30 seconds. Just enough to check messages. I am using a workaround by checking messages on WhatsApp Web for the time being until WhatsApp provides an update!

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Answer 2

NKiliswa

Level 1

8 points

Mar 5, 2024 11:32 PM in response to Mil9

I'm also facing a similar problem with my phone, I changed handsets recently to Iphone 15 and it was ok for a two weeks. Recently whatsapp just restarted and all my messages could not load up until now! Whatsapp support did not help. I tried everything from restarting the phone to reinstalling whatsapp but nothing. I keep losing messages.

Anyone found a solution to this?

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Answer 3

Mil9 Author

Level 1

18 points

Nov 27, 2023 11:44 PM in response to Mil9

Can someone from Apple or WhatsApp share solution? Seems like an iPhone specific issue, WhatsApp seems to work fine on the web or android devices.

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Whatsapp crashes on iPhone 15 Pro within seconds of opening

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