User profile for user: Mil9
Mil9 Author
User level: Level 1
18 points

Whatsapp crashes on iPhone 15 Pro within seconds of opening

As soon as I open WhatsApp within 10 seconds the app crashes on iPhone 15 Pro since last 10 days since iOS 17.1.1 update. I have tried everything but no luck


  1. Offloading and reinstalling app
  2. Uninstalling and reinstalling app with iCloud backup
  3. Deleting all data and restoring phone from iTunes backup.
  4. Resetting face id & passcode
  5. Deleting VPN apps


Have reached out to WhatsApp and shared device and Sys logs, it seems all they give is automated responses. Has anyone else faced this issue? The only time the app does not crash is when WhatsApp call is on

iPhone 14 Pro

Posted on Nov 24, 2023 03:25 AM

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User profile for user: raghu0875
raghu0875
User level: Level 1
13 points

Posted on Nov 27, 2023 02:34 AM

I am facing the same problem on WhatsApp Business app and yet to find a solution.


I followed exactly the same steps as above and the response I received from WhatsApp was to reset the phone and reinstall the app.


There is a small improvement. The app doesnt crash in 10 seconds. It lasts for 30 seconds. Just enough to check messages. I am using a workaround by checking messages on WhatsApp Web for the time being until WhatsApp provides an update!

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User profile for user: raghu0875
raghu0875
User level: Level 1
13 points

Nov 27, 2023 02:34 AM in response to Mil9

I am facing the same problem on WhatsApp Business app and yet to find a solution.


I followed exactly the same steps as above and the response I received from WhatsApp was to reset the phone and reinstall the app.


There is a small improvement. The app doesnt crash in 10 seconds. It lasts for 30 seconds. Just enough to check messages. I am using a workaround by checking messages on WhatsApp Web for the time being until WhatsApp provides an update!

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User profile for user: NKiliswa
NKiliswa
User level: Level 1
8 points

Mar 5, 2024 11:32 PM in response to Mil9

I'm also facing a similar problem with my phone, I changed handsets recently to Iphone 15 and it was ok for a two weeks. Recently whatsapp just restarted and all my messages could not load up until now! Whatsapp support did not help. I tried everything from restarting the phone to reinstalling whatsapp but nothing. I keep losing messages.


Anyone found a solution to this?

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Whatsapp crashes on iPhone 15 Pro within seconds of opening

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