My Apple Pay is not working

My Apple Pay is not working

iPhone 11 Pro Max, iOS 17

Posted on Nov 19, 2023 7:08 AM

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Posted on Nov 19, 2023 7:13 AM

Update to the latest version of iOS, watchOS or macOS. Confirm that you have Face ID, Touch ID or a passcode set on your device. Make sure you're in a supported country or region. Check that your device is compatible with Apple Pay.


If you can't add a card to Apple Wallet to use with Apple Pay

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Question marked as ⚠️ Top-ranking reply

Nov 19, 2023 7:13 AM in response to ghalib241

Update to the latest version of iOS, watchOS or macOS. Confirm that you have Face ID, Touch ID or a passcode set on your device. Make sure you're in a supported country or region. Check that your device is compatible with Apple Pay.


If you can't add a card to Apple Wallet to use with Apple Pay

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Jun 25, 2024 5:27 AM in response to HiTea0

I would contact Apple Support and ask for remote diagnostics and specifically if the NFC module is working properly.


If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.


Contact Apple for support and service - Apple Support


If you prefer to go to an Apple Store you’ll want to make an appointment for the Genius Bar.


Genius Bar Reservation and Apple

Support Options - Apple

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My Apple Pay is not working

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