You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Microsoft Word is reopening documents that I've already closed when I respond "SAVE" to a dialog box. But MY WORK IS NOT SAVED.

Using Microsoft Word's most recent update (Nov 2023) on a MacBook Air using OS Sonoma 14.1...

I can manually save changes in my Word document and the changes appear to be saved. The problem only occurs when I try to CLOSE the document. Then -- even though I've already saved my changes -- a dialog box appears saying I need to save my changes or lose them. The other options are "Don't Save" or "Cancel". So, I press "SAVE" and the document appears to close BUT IT REOPENS. Every time I retry the sequence I get the same result. I cannot close the document. And if I were to press "DONT SAVE" (just to be able to close the document), then none of my changes are saved, even though they appear to have been saved while I was editing it.

MacBook Air 11″

Posted on Nov 14, 2023 11:09 AM

Reply

There are no replies.

Microsoft Word is reopening documents that I've already closed when I respond "SAVE" to a dialog box. But MY WORK IS NOT SAVED.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.