Unable to receive calls from unknown callers, iPhone 13 Pro

My iPhone 13 Pro cannot receive calls from unknown number, sometime even from Contacts. I keep receiving message Saying i have missed call from … number.

i have reset the iPhone setting,make sure focus mode turn off,turn off unKnown caller option, Update to latest oS, reseting the iPhone but still having this issue.


what else should i do?


[Re-titled by Moderator]

iPhone 13 Pro, iOS 17

Posted on Nov 13, 2023 07:40 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2023 06:10 PM

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • iOS 16+: Open the Control Center and turn off the button next to the word Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support


2 replies
Question marked as Top-ranking reply

Nov 13, 2023 06:10 PM in response to ainu32

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • iOS 16+: Open the Control Center and turn off the button next to the word Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support


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Unable to receive calls from unknown callers, iPhone 13 Pro

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