2023 16” M2Pro MacBook Pro screen issue.

So, for some unknown reason my 2023 MacBook Pro has developed a cracked screen. I simply opened the machine and there was a tornado shaped crack from top to bottom - with the rest of the screen now just black.


The thing is - it’s under warrantee but the ‘geniuses’ at Apple said it’s not covered as it’s a user caused issue. I opened the machine via the centre lip so I’m at a loss as to how that constitutes user damage.


Additionally, under a magnifying glass the crack seems to have originated from an internal screw holding the FaceTime camera etc to the outer casing.


So my question is simple - before I refer the issue to the consumer affairs ombudsman, is there any way to get a second opinion on the issue by Apple or it’s authorised repairers, as it’s clearly a manufacturing defect and I’m not paying almost $3k to get a $4k machine that’s still under warranty repaired.

Posted on Nov 8, 2023 07:38 PM

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Jun 12, 2024 09:21 PM in response to kavadd

kavadd Said:

I have the same issue with my 6 month old MB Pro. They are telling me it's 'accidental damage' and not covered by warranty. There is an internal crack in bottom right corner. Screen went from lined to black. Apparently, it's a longterm issue.

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AppleCare and Monitors:

If this were new, and you just got it in the mail, then you’d just return it, as it may be a factory defect. But, as for hardware damage, there is a fee, which starts at $99. These are just user-to-user forums. No one here has any say in returns or refunds. So, go through Apple.

  1. Go Here: AppleCare Products - Mac - Apoe
  2. As it Reads: AppleCare+ for Mac extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.

Nov 8, 2023 08:09 PM in response to PlanBDad

PlanBDad Said:

"So my question is simple - before I refer the issue to the consumer affairs ombudsman, is there any way to get a second opinion on the issue by Apple or it’s authorised repairers, as it’s clearly a manufacturing defect and I’m not paying almost $3k to get a $4k machine that’s still under warranty repaired."

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Well, you can always ask on these forums.


My Opinion: Perhaps. Only Apple has the ultimate say in what is covered. These are just user-to-user forums. No one here has any say in Apple's decisions. Maybe if it came this way out of the box, you'd have a susceptible case.

Jun 13, 2024 10:21 AM in response to PlanBDad

Your portable computer could be subject to Muti-G forces just by being moved about in a completely ordinary way. Even if not moved at all ever, Apple's warranty covers DEFECTS is parts and workmanship.


Your Mac survived being shipped from China, half way around the world to you. If it did not have a broken screen glass when you received it, it does not have defective parts or workmanship.


Glass that got broken, regardless of HOW it got broken, has never been covered by the standard warranty.


if you wanted coverage for screen glass, you has to buy the additional cost AppleCare PLUS Extended Coverage package, only available for the first 60 days of ownership and MAY be subject to inspection. [also subject to US$99 co-payment].


Not buying extended coverage means you agreed, wittingly or unwittingly, to pay for any needed additional repairs yourself.

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2023 16” M2Pro MacBook Pro screen issue.

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