Find my not working after upgrading to a new phone

My friend recently upgraded from and iPhone 12 Pro Max to a 15 pro max and now we can’t see each other’s location. I did the same upgrade 2 weeks ago and everything transferred fine, they could see my live location and I could see theirs. We’ve tried turning the phones on and off as well as the find my setting. We show up on the find my app but our location is from hours ago. And instead of have the directions to each other’s location it has “find” and finds their phone like an air tag. I’m not sure what we are doing wrong. Any help would be appreciated.

Posted on Nov 4, 2023 03:46 AM

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Posted on Feb 1, 2024 05:40 AM

If the "Find My" feature is not working on your new phone after an upgrade, there are several steps you can take to troubleshoot and resolve the issue. The "Find My" feature is available on both iOS (Find My iPhone) and Android (Find My Device) platforms, and the troubleshooting steps can vary depending on your operating system.


[Edited by Moderator]

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Question marked as Top-ranking reply

Feb 1, 2024 05:40 AM in response to HeatherGG12

If the "Find My" feature is not working on your new phone after an upgrade, there are several steps you can take to troubleshoot and resolve the issue. The "Find My" feature is available on both iOS (Find My iPhone) and Android (Find My Device) platforms, and the troubleshooting steps can vary depending on your operating system.


[Edited by Moderator]

Feb 1, 2024 05:40 AM in response to HeatherGG12

after upgrading to an iPhone 15 pro, 2 of my friends show location, but the rest do not, including my husband who is on the same plan. I can see his device but not as a location on the friends tab. I contacted my daughter and asked her and she can’t see my location any more either. I’ve checked settings and everything I’ve read to try but they still aren’t working.

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Find my not working after upgrading to a new phone

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