Files > iCloud Drive - "Your device couldn't connect to the server. There may be a problem with the server or network."

Hi, I had the same problem. The only solution that worked for me was to log out of iCloud on my phone and log back in. Now it works again.

“Hi, I had the same problem. The only solution that worked for me was to log out of iCloud on my phone and log back in. Now it works again.”

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👍

There we go. this was the one that helped me. I just didn't realize that the iCloud Drive switch would not be grouped with all the other apps.

_-Yookie-_- Said:

“Files > iCloud Drive - ‘Your device couldn't connect to the server. There may be a problem with the server or network.: Thank you for the suggestion. I confirm iCloud Drive is turned on. The Files app does not show in Settings > my name > iCloud.”

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You are welcome.

See if this does the trick…

Enable Files and iCloud Drive in Cellular:

1. Go to: Settings
2. Tap: Cellular
3. Scroll: to CELLULAR DATA
4. Tap: Files (so this it is green)
5. Tap: iCloud Drive (so that it is green)

_-Yookie-_- Said:

" scrolled to cellular data and Files was turned on but iCloud Drive wasn’t! I turned iCloud Drive on but still didn’t work. Then I restarted my phone and now it’s working great. Thank you for your help you solved the problem!"

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You are most welcome.

Excellent job troubleshooting!

_-Yookie-_- Said:

"[...]When using the Files app and selecting the iCloud Drive location, I am unable to open any files while using cellular data. This is the only app that is giving me issues when using cellular data. When I am on wifi I can open files with no problems.[...]"

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Thank you for the screenshot.

Enable Items in iCloud:

See if you need to enable items in iCloud Settings: Change which Apps Sync and Store Data with iCloud - Apple Support

On your iPhone or iPad

1. Go to: Settings > your name. 
2. Tap: iCloud.
3. Tap: to choose which apps you want to use iCloud.

The1derer Said:

“The Littles I have a similar problem to Yookie except I don't use a vpn nor use wi-fi. I can't open files via iPhone they are showing encrypted. I also can access iCloud Drive using a web browser. Within Settings, Cellular Data is missing Files to toggle on. I don't have another device.”

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Do you see the same as this…

Screenshot of what I See in Settings:

I have the same problem as Yookie, I don’t have a switch for Files in Cellular data. I’ve looked 10 times, have it ordered alphabetically. It is not there, just a toggle for iCloud Drive in the separate section at the end.

This worked for me as well, thank you.

1. The Littles I have a similar problem to Yookie except I don't use a vpn nor use wi-fi. I can't open files via iPhone they are showing encrypted. I also can access iCloud Drive using a web browser. Within Settings, Cellular Data is missing Files to toggle on. I don't have another device.

iOS 17.1

iPhone 14 Pro

It's work for me, thank you.