Apple-8181 Siad:
"I received a cautioned that my iPhone had been hacked. It was recommended that I download a security app from the Apple Store. I downloaded the app, but I did not want to pay for it without knowing that this is not illegal activity."
-------
THAT IS A PHISHING SCAM:
Troubleshooting Scams:
This cleaning service is a big scam. So, take some screenshots, a nd report it to Apple. If you have provided personal info, then contact tour Bank, seeing if you need to make some changes, such as cancelling your credit card, or changing your PIN. If nothing was provided, then just blow it off, and make a few changes to your account, and block out scam numbers. Read the following...
Troubleshooting Scam Calls:
Three Thoughts:
A. Use Malwarebytes Mobile Security:
The free version blocks popups. Read the following post to see how to use this software: Blocked numbers - Apple Community
B. Modify your Credentials:
If you suspect activity issues, and interacted with it an any form, then modify the you credentials:
C. Report this to Apple:
Have a Screenshot of this? Forward a screenshot of this as an attachment to Apple using this eMail address: reportphishing@apple.com. In the comments pane, inform Apple of what the attachment is all about: an eMail containing an attachment of a phishing scam. Use my User Tip: Using the Photos App to Report Scams: - User Tips