Can use Find My Phone to access my AirPods location

crystal 95.7 Said:

"Can use Find My Phone to access my AirPods location: I got one of my AirPods Pro replaced a while back and have had trouble connecting to the Bluetooth ever since. Now I am trying to access them to locate them though find my iPhone and it doesn’t let me. It gives me this message."

-------

Thank you for the screenshot.

There is an AirPods Mismatch:

Troubleshooting AirPods MisMatch:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support

B. Verifying Genuine AirPods:

1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
2. Enter the Serial Number here: https://checkcoverage.apple.com/.
3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.

C. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)