My husbands MacBook is frozen and we can’t get it unlocked. It’s been scammed.

My husbands laptop has been scammed and we can’t get on it without calling a number that is a scan number i already checked out the phone number. It is a scam. I checked it out. I don’t want to call that number because I don’t want to be scammed either. But I will call it if you can’t help me.


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iPad, iPadOS 16

Posted on Oct 29, 2023 03:08 PM

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Question marked as Top-ranking reply

Posted on Oct 29, 2023 03:49 PM

Start up in safe mode:

Start up your Mac in safe mode - Apple Support


12 replies

Oct 29, 2023 04:11 PM in response to BobTheFisherman

I did that but I still get there message coming across the computer and there are flash messages in the screen thst doesn’t let me to do anything on it They just keep saying to please call them for support immediately. And not to shut down the computer because it will destroy sl, the info on the computer. The number they tell me to call is. ********


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My husbands MacBook is frozen and we can’t get it unlocked. It’s been scammed.

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