Webroot reopening every few seconds on my MacBook Pro.

Webroot opening a new windows every few second. Webroot reopening every few seconds on my MacBook Pro. Couldn't stop it or do anything else. Found instructions with my iPhone browser to force close and reopen with shift key pressed and it opened in Safe Mode. Should I uninstall web root or do I have a virus that is causing the problem?


MacBook Pro 15″, macOS 14.0

Posted on Oct 28, 2023 02:48 PM

Reply
4 replies

Oct 28, 2023 03:52 PM in response to jqsat

jqsat wrote:

Webroot opening a new windows every few second. Webroot reopening every few seconds on my MacBook Pro. Couldn't stop it or do anything else. Found instructions with my iPhone browser to force close and reopen with shift key pressed and it opened in Safe Mode. Should I uninstall web root or do I have a virus that is causing the problem?


Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN

all known to cause issues on the macOS



Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apple’s own built in security:


macOS - Security - Apple macOS - Security - Apple

Apple Platform Security - Apple Apple Platform Security - Apple Support



Protecting against malware in macOS

Protecting against malware in macOS - Apple Support


Recognize and avoid phishing messages, phony ...

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Effective defenses against malware and other threats… - Apple Community

Effective defenses against malware and ot… - Apple Community






Oct 28, 2023 03:59 PM in response to jqsat

jqsat wrote:

I tried putting it in the trash and it won’t go. I am not sure how to uninstall it.


You have already double posted on this issue—

Can’t uninstall webroot from MacBook Pro - Apple Community


for your third party app—

if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates/uninstall


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Webroot reopening every few seconds on my MacBook Pro.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.