Home Depot App not able to log in

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Level 1

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Home Depot App not able to log in

I have a 13 ProMax. I can log into my Home Depot account on the web. The app requires a code sent to email to complete the log in process. After submitting for the email code a circle will just spin and the prompt for the email never sends. This is unique to my phone.

I have a iPhone 10 for my work. I downloaded the app signed in and immediately the email with the code was sent to my email. Any ideas of a setting that may be on stopping this mail prompt on the 13 ProMax?

iPhone 13 Pro Max, iOS 15

Posted on Oct 28, 2023 06:22 AM

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Answer 1

Raicya

Level 10

209,859 points

Oct 28, 2023 11:46 AM in response to KJMag

After submitting for the email code a circle will just spin and the prompt for the email never sends.

Try this: check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

If you tried all of the above steps and you still can’t connect, contact Apple Support.

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Home Depot App not able to log in

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