HMRC Basic Paye tools

I saw somewhere online that ticking the box ' I wish to explain why this is late' stopped the programme crashing. It worked for me.

Poor effort by HMRC though.

January's update (slated for the change in NI) has rewritten the interface and now it "talks" to you default browser in a much more discreet way. For me this fixed the issue with Sonoma too so I'm a happy bunny.

Note some elements have changed, e.g. if you want to restore a file (which I do a a lot as I move around so have an export file on DropBox that I import at every location before I start) then the import dialogue doesn't support a "locate" option now, you have to just use the Finder and drop the file on the dialogue box.

Happy submitting folks.

Shawn.

Okay so it's a rubbish workaround but it's ok if you don't have too many employees - it works if you submit each item separately instead of selecting 'submit all outstanding' (that's what seems to crash it). After tearing my hair out all morning, I've managed to do a successful submission using Chrome and doing each submission individually. A PIA but works.

I too have been using Basic PAYE tools on OSX for a long time now, but I've been facing this issue for months on my Macbook Pro running Sonoma, luckily my iMac had Ventura so was able to work around it... until this week the final submit causes the crash. It then occurred to me that this all bagn when HMRC stopped building with an embedded browser UI which lead me to believe it was browser related. I use Firefox and Chrome but only Safari in emergencies. Oddly enough after changing the default browser to Safari on Ventura the submission worked. I cannot verify Sonoma untl next month when I'll have something to submit.

How to reinstall macOS – Apple Support (UK)

I followed these instructions, mine is an 'Intel' so I followed the bit "if your using any other Mac" I backed up my data first on an external hard drive and via Time Machine and tooka back up of Basic Paye Tools.

Now.... if you have been using Time Machine regularly you might be able to roll back to a previous version using that, unfortunately I didnt do that hence had to do the whole wipe and start again process. I am not very techy either so was a bit nervous... fingers crossed I seem to have done it ok. Such a huge amount of hassle! Good Luck

Safari on Sonoma 14.2 didn't work - crashed at Submit Data section.

So I loaded RTI Tools again, copied the 'homepage' URL into Chrome and it submitted my data just fine.

I am still using Ventura but BPT won't open me. I just get the Problem report saying it quit unexpectedly and "reopen" doesn't work. Help please!

BPT is not crashing anymore but now finding impossible to restore / update files from an external drive.

SICK TO DEATH!!!!

I spoke to HMRC on Monday and they are aware of the problem. I was put on hold to see if he could find out what was happening but got cut off and I didn't have the determination to spend another 35 minutes trying to get through to them!

I had to roll back my Mac to Ventura to enable me to process

payroll, it just kept crashing on Sonoma - I don’t think I could even get to

the point of ticking the box as suggested above.  I called HMRC a few times but they were absolutely

no help unfortunately - just said an update would probably be issued next

financial year!

Basic PAYE Tools repeatedly crashed when I tried submitting RTI data having installed HMRC's January 2024 update. I found that submitting individual employee data one piece at a time rather than as a batch overcame the problem. This was on Sonoma 14.1. I didn't have to reinstall Ventura.

I have had the same problem - Basic Paye tools is not supported by Sonoma 14. I am on the verge of having to roll back my Mac to Ventura but really dont want to do this! HMRC just said there were no updates on the horizon and it would probably be next tax year... not very helpful! There must be many people having the same problem.

Hi Cathy,

Officially you are using a suported operation system (Ventura). The release notes for BPT version 24.0.24072 say;

The following operating systems are supported:

• Windows 10 and 11
• macOS version 13 ‘Ventura’ and 14 ‘Sonoma’
• Ubuntu Linux version 20.04 LTS and 23.10

Only 64-bit Intel/AMD compatible versions of these operating systems are supported. MacOS is also supported on Apple Silicon (M1) processors.

You can use the following browsers if you need assistive software support:

• Microsoft Edge (Windows only)
• Google Chrome
• Mozilla Firefox
• Apple Safari (macOS only)

Check your version number of BPT if it's not current re-download it ( Do *not* uninstall as that deletes your data)

If it still fails you have a valid case to report it to HMRC.

Regards,

Shawn

Drag and drop, copy and paste, typed it myself, no, nothing works.

Next time I’ll try punch and kick or throw across room.