Problem when switching from Dolby Vision mode

I recently bought movies through the iTunes Store to watch on ATV. By default, my ATV is set to 4K SDR 60 Hz with 2 Match options on. When Istart movies both through the Itunes Store app and via ATV+ app, the mode automatically switches to Dolby Vision. But after exiting the player, the mode does not return back to SDR, but informs that Dolby Vision is turned on and the screen turns black. Using the Back and Minus buttons, I turn on the mode that shows the picture (usually it's 4K Dolby Vision 60 Hz or 50 Hz).


Going to the video and audio settings, I can't turn on the SDR mode, because the TV reports that it's Dolby Vision mode and shows a black screen. If I leave everything as it is and turn on YouTube, then the TV shows Dolby Vision mode icon and shows a black screen. The problem is partially solved by disabling Match Dynamic Range, but I don't need it like that.


The problem is completely solved by completely rebooting the TV and does not appear until I turn on the movie I bought again


So to summarize, the problem appears when watching purchased movies and lies in the fact that ATV continues to send a signal in Dolby Vision format, at least that's how the TV perceives it. I can't say that the problem is due to the tvos 17 update, because I haven't watched the purchased movies before. And the GoogleTV was not updated at all


TV TCL P728

ATV 2022 64Gb

Apple TV 4K, tvOS 17

Posted on Oct 26, 2023 05:47 AM

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Posted on Feb 17, 2024 09:54 PM

I’ve had the exact same problem with my TCL and my AppleTV. I have tried everything and it continues to do the same thing. I contacted Apple and they said it wasn’t their issue. I contacted TCL and they said it wasn’t their issue either. Did you figure out a solution?

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2 replies

Oct 26, 2023 06:18 AM in response to Cryoshell

UPD 1: if 4k Dolby Vision is initially configured, and there is no problem yet, then after turning on the purchased movie and exeting player the screen does not turn black, because the settings match. But if I turn on YouTube further, I will see a notification about Dolby Vision, and the screen will be black. That is, again, the console leaves Dolby Vision instead of SDR. Again, if you turn off Match Dynamic Range, then YouTube shows normally, i.e. in a fake Dolby Vision, instead of the desired SDR.


I have a suspicion that after watching movies from itunes, the Match Dynamic Range option starts working incorrectly. It's as if ATV is reporting that it is sending Dolby Vision data, and the data is being sent in SDR format so a black screen appears.

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Problem when switching from Dolby Vision mode

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