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Problem removing activation lock

My partner thought he lost his iWatch during our last house move however he has now found it but we are unable to turn the activation lock of on the watch to pair it to a new phone. We don’t have the original iPhone either as we have since upgraded our phones. The watch is ready to be paired but wants an update and in order to do that it said it wants the Apple iCloud password which 8 put in but it’s saying it’s not correct. When I tried to reset it I realised that the email address on the iCloud is not correct either.

Apple Watch Series 3

Posted on Oct 26, 2023 5:39 AM

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Question marked as Top-ranking reply

Posted on Oct 26, 2023 6:29 AM

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


Once your account is working again you can sign in to remove the lock. This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 26, 2023 6:29 AM in response to Kirsty-p-4

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


Once your account is working again you can sign in to remove the lock. This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


Problem removing activation lock

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