Recover old iPad

Hi,


I have an iPad mini on IOS 9.3.5 which I got around 2015ish. It's a really old iPad and I was trying to access it to get a lot of the old photos and videos. Unfortunately the moment I've turned it on its said iPad Disabled, connect to iTunes. I have no clue if we locked ourselves out or its just old but I'm trying to find any way to get those photos if I can.

The iPad has never been connected to my current Macbook Pro so it's asking to trust this computer, however I cant get into the iPad so I can't actually press trust on that side.

I dont have a backup of the iPads data but I know its attached to my icloud and i can see it on my icloud, I just dont want to remove all data on it if possible.

If anyone has any idea to get into the iPad please let me know.

Thank you

iPad mini, iOS 9

Posted on Oct 24, 2023 02:47 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2023 09:01 AM

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup.




An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iPadOS 17 or later with a forgotten Passcode


If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If you cannot use the new Passcode Reset feature, you must use another method.



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Similar questions

1 reply
Question marked as Top-ranking reply

Oct 24, 2023 09:01 AM in response to leech0_0

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup.




An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iPadOS 17 or later with a forgotten Passcode


If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If you cannot use the new Passcode Reset feature, you must use another method.



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

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Recover old iPad

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