My family Apple Music is shared with my wife but she can’t access it
i purchased family sharing for Apple Music and my wife’s phone still says she need to purchase her own plan …how do we access it
iPhone 6s Plus, iOS 9
User profile for user:
Chris_D13
User level:
Community Specialist
Hello BMH1968,
Be sure to check that both Apple IDs (theirs and yours) are part of the same country's iTunes/App Store storefront.
Also ensure the Apple ID that's signed in for iCloud is the same as the one that's signed in for the iTunes/App Store on each person's device. This can be found in Settings > [name], and check the Apple ID at the top here. Then select Media & Purchases > View Account, and ensure the same one is listed here at the top.
If the issue persists, then reach out to Apple Support to help investigate the behavior. You can use the following link to reach out: Apple Support
Cheers.