I was refunded but I don’t see it in my account

I requested refunds and received a decision which was approved for being refunded. I don’t see where they sent the refund too.

iPad, iPadOS 16

Posted on Oct 20, 2023 03:19 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2023 03:24 PM

It takes awhile after a refund is approved before it appears. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


2 replies
Question marked as Top-ranking reply

Oct 20, 2023 03:24 PM in response to TOne3900

It takes awhile after a refund is approved before it appears. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I was refunded but I don’t see it in my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.