voice isolation not working

Hi there rusiru178,

Per Use Voice Isolation or Wide Spectrum during a call on your iPhone and iPad, this is what is required in order to use this feature:

Here's what you need

* To use Voice Isolation or Wide Spectrum during a FaceTime audio or video call, you'll need iOS 15 or later.

* To use Voice Isolation during a phone call, you'll need iOS 16.4 or later. Wide Spectrum is not available in phone calls.

* With iOS 15 or later, Voice Isolation and Wide Spectrum are also available in certain third-party apps.

You can use Voice Isolation and Wide Spectrum on these devices: 

* iPhone XR, iPhone XS models, and later

* iPad (8th generation) and later

* All iPad Pro 11-inch models

* iPad Pro 12.9-inch (3rd generation) and later

* iPad Air (3rd generation) and later

* iPad mini (5th generation) and later

If you are using a device running iOS 16.4 or later and this continues, let us know exactly what happens when you try to use Voice Isolation on phone calls so that we can continue to assist.

Cheers!

Hello rusiru178,

In that case, while on an active call, with voice isolation enabled, tap on the mute option and then turn it back on to test the issue out further.

We would recommend either way to contact Apple Support directly: Get Support

They'd need to take it from here.

Cheers!

Hi rusiru178,

Got it. If the issue persists, use this link to reach us directly for further help: Get Support

Take care.