Unable to login to MacBook Pro or reset password

I updated to the newest OS last week. Yesterday was first time using the device. Password was unrecognized. Unable to login, unable to get past activation lock, entering my Apple ID (which I had to change during this process) has resulted in a never-ending buffering status.

Posted on Oct 17, 2023 3:57 PM

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Can't login with password to macbook pro I am helping a friend who was deleting some files and sudo stopped working for him. He reset his computer and can't log back in. First he gets- rest password using apple id credentials I enter this in and hit reset password. Then I get: If you can change the password for this user account, you will create a new keychain to store the user's passwords. The users's previous keychain still exists. If you find the previous password, you can access the previous keychain and the information and passwords it contains Then I hit OK... This now boots the computer into recovery mode Inside recovery mode I get activation lock message- if you can't log in to your computer because you forgot your password you can reset it now Here is enter my apple ID which I have already checked on another computer works fine and enter my password (since I tried on another computer it should work) Here is get the message - If you do not know the password for an admin user, the reset operations requires resetting the passwords of all accounts on the system. I set a password for each user then hit next I then get — could not verify credentials because directory server does not support the requested authentication method... From here I next logged in as another user on the computer and went to system preferences and groups and I was able to change the password for the user I was not able to get into, but I still can't log in. I've tried every type of reset as well. Does anyone know of anything else I can try?
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1 reply

Dorain1

Community Specialist

Oct 18, 2023 11:32 AM in response to ptopkeklkmam

Hi ptopkeklkmam,

Thank you for posting in Apple Support Communities, we'll be happy to see how we can help with getting you access to your MacBook Pro.

For your changed Apple ID, are you able to sign into iCloud?

If you are unable to sign into your Mac, you will want to look at the links below and give these suggestions a try.

Take care!

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Unable to login to MacBook Pro or reset password

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