Is it legitimate to require 600.00 in Apple Card’s to reset/recover/transfer data from old phone to a new phone?

My sons iPhone was accidentally run over. We purchased new I phone 14, same as old one. He forgot his password and ultimately his Apple ID acct was locked. We called support and they had him purchase 100.00 Apple Card. Then complete transfer of data needed to purchase another 500.00 card. This sounds fishy. Is this truly legit? They said the cards would be credited back to our credit card.

iPhone 12, iOS 16

Posted on Oct 17, 2023 02:28 PM

Top-ranking reply

stedman1

Level 10

264,022 points

Posted on Oct 17, 2023 02:43 PM

Fishy indeed. Unfortunately, it sounds as if you found a random scam number and called that as opposed to Apple. Apple would not require you to purchase iTunes cards. Also unfortunately, you will not see the return of the funds used to purchase the cards.

About Gift Card Scams - Official Apple Support

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Is it legitimate to require 600.00 in Apple Card’s to reset/recover/transfer data from old phone to a new phone?

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