Apple TV Remote Volume Control Settings Not Saving os17

Ever since I got my apple tv over a year ago, I have been using the apple tv remote to control the volume on my sound bar with zero issues until the recent release of tv os 17. Ever since the update to os17 the settings for my remote do not save, and every time I turn my apple tv on I have to manually switch the volume control settings from auto -> TV via IR to get the volume controls to work for my sound bar again. Is anyone else facing this issue or have a fix to get these settings to properly save? Thank you for the help!

Apple TV 4K

Posted on Oct 15, 2023 07:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2024 10:03 AM

I have the same issue since I updated to tv os 17. Subsequent os updates haven’t addressed it either. I have to keep going back to settings and manually selecting RECEIVER VIA IR to get it working again. Even though it’s already selected. Sometimes I’ll find that AUTO and RECEIVER VIA IR are both selected somehow. Extremely annoying.

Similar questions

4 replies
Question marked as Top-ranking reply

Jan 1, 2024 10:03 AM in response to nebg12

I have the same issue since I updated to tv os 17. Subsequent os updates haven’t addressed it either. I have to keep going back to settings and manually selecting RECEIVER VIA IR to get it working again. Even though it’s already selected. Sometimes I’ll find that AUTO and RECEIVER VIA IR are both selected somehow. Extremely annoying.

Oct 22, 2023 12:49 PM in response to nebg12

I have the same issue. I’ve tried restarting.


I control volume by ‘receiver via IR’


Sometimes when I use the Apple TV remote to adjust the volume, it is trying to control volume on the TV via ir… I know this because I see the TV volume level adjustment going up or down on the TV screen when I try to adjust the volume via the Apple TV remote.


However, when the above happens, remote volume adjustment going to TV instead of receiver, and I go to Settings / Remotes and Devices / Volume Control, the Apple TV is still set to control volume on the receiver.


To fix it at that point, I just click on ‘Receiver via IR’ and then it works properly…. Until the next time it does not… usually after the Apple TV has not been used for an hour or so.


does anyone have any ideas on how to fix this?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV Remote Volume Control Settings Not Saving os17

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.