iPhone 12 crashed after screen replaced but still recognised by computer - how to restore?

Hi everyone,

My iPhone 12 (iOS15.5) had a cracked screen and I went for the inexpensive non-Apple screen replacement. The phone crashed and it looks like it’s had a hard wipe - my computer “sees” it as being new, empty.


What worse is that I thought I had it on automatic back up, and I didn’t.


So I’m about to try a restore app - several of the free versions can find a lot of my data still on the hard drive of the phone, but they can’t find any messages at all.


Is there any way I can retrieve those messages? They were never deleted, it’s just the phone crashed so hard.


Thanks for whatever help you can provide!

iPhone 12 Pro

Posted on Oct 15, 2023 06:48 PM

Reply

Similar questions

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 crashed after screen replaced but still recognised by computer - how to restore?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.