User profile for user: Jo1289
Jo1289 Author
User level: Level 1
4 points

my ipad air 5th generation went black and will not turn on

My ipad air 5th generation just stopped working and it was working at 6am this morning now it is black and I cannot turn it on not even when I plug it into the charging device.

iPhone 6 Plus, iOS 12

Posted on Oct 13, 2023 08:19 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
45,431 points

Posted on Oct 13, 2023 08:25 AM

Try charge it for a prolonged period of time to see if the issue persists. If it perssits, please force restart the iPad

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.


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User profile for user: WheelieNick
WheelieNick
User level: Level 8
45,431 points

Oct 13, 2023 08:25 AM in response to Jo1289

Try charge it for a prolonged period of time to see if the issue persists. If it perssits, please force restart the iPad

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.


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my ipad air 5th generation went black and will not turn on

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