iphone doesn't save playback position

I have some music/audiobooks on my iPhone downloaded from pc. It worked well before today. But now, when I, for example, set music position at 3:05:00, then close the app or switch the song and play this song again it starts from 0:00. Option and checkbox “save playback position” is enabled in iTunes for all mp3 files. In app it shows +- 30 seconds buttons for all songs. But it doesn’t save position anymore and I have to write it manually in notes and then move it to this position. Despite that this option is enabled in iTunes.

I have iPhone 14 pro max and iOS 17, it worked well before today

iPhone 14 Pro Max

Posted on Oct 13, 2023 06:36 AM

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2 replies

Oct 14, 2023 09:18 AM in response to denisolenison

Hello denisolenison,


Welcome to Apple Support Communities. We understand that music and audiobooks doesn’t resume from where they were paused. We are happy to help.


let’s start by restarting your iPhone. Many concerns can be resolved by restarting your iPhone. Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support

"How to restart your iPhone X, 11, 12, 13, or later

1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)

1. Press and hold the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button until you see the Apple logo.


How to restart your iPhone SE (1st generation), 5, or earlier

1. Press and hold the top button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the top button until you see the Apple logo."


Apple has recently release an iOS update, Please use the steps here to update your iPhone: Update your iPhone or iPad - Apple Support

“Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.“


If no resolution, please contact Apple Support here: Get Support


These steps may help. Please let us know if you have further questions.


Take care.

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iphone doesn't save playback position

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