apple music turn off airplane mode or connect to wifi

Hi germlaw,

Apple Music offers two options for you to enjoy your music content on your iOS device. The first option is to stream this content, which allows you to listen to music without having to download it to your device and take up storage space. Because the music is not saved to your device directly, streaming Apple Music requires access to the internet (either Wi-Fi or cellular data). From the way you've described your situation, this is likely the option you are using, however it sounds like you have Airplane mode enabled.

Since Airplane mode disables the iPhone connections to data, you would either have to turn Airplane mode off entirely, or just connect to Wi-Fi on your device. Connecting to Wi-Fi will keep cellular data services restricted while allowing you access to the internet over Wi-Fi only. The following resources will help you manage Airplane mode and Wi-Fi connectivity:

• Use Airplane Mode on your iPhone, iPad, iPod touch, and Apple Watch - Apple Support
• Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

While connected to the internet, you can also download songs to listen offline. This is the second way you can enjoy your content, and does not require any access to cellular data or Wi-Fi networks. It will limit what you can listen to to only the content saved locally on your device. To learn how to do this, please review Add and download music from Apple Music - Apple Support.

Should you still need help after this, don't hesitate to respond back.

Enjoy your weekend!

I have the same problem but my Airplane Mode is not turned on and I have full Wi-Fi strength. My Apple music will play for about fifteen minutes and then it will freeze and revert back to "You're Offline" - except I am not as I am currently writing this post using a laptop - so my internet connection is okay.

I use Express VPN…no matter what server, either in the USA or abroad, I get the same message of not being connected to the internet.

When I turn off Express VPN - no more problem! Apparently using a VPN of any kind will cause this error.

But wait…THERE’S MORE!

I only have the problem on my 6th generation iPad Mini…on my iPhone 13 Pro Max, having Express VPN turned on does not yield the error message.

Hope this helps! Happy Holidays!

my Apple Music is showing You're Offline

Turn off Airplane Mode or connect to Wi-Fi. Help me fix it