My iphone can't connect to internet

My phone disconnected from my Wi-Fi so I tried to connect but it said "failed to connect to Wi-Fi". I then tried to use cellular data as a substitute and it showed having 4 bars but it wouldn't work either. After failing multiple times, I tried to reset network settings but the settings app would freeze but I could still leave the settings app and nothing would change. I don't know what to do now and I have a lot of stuff that isn't backed up. Does anyone have a solution?

iPhone SE (2nd generation)

Posted on Oct 9, 2023 09:08 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2023 09:41 PM

Bwead Said:

"My iphone can't connect to internet: My phone disconnected from my Wi-Fi so I tried to connect but it said "failed to connect to Wi-Fi". I then tried to use cellular data as a substitute and it showed having 4 bars but it wouldn't work either. After failing multiple times, I tried to reset network settings but the settings app would freeze but I could still leave the settings app and nothing would change. I don't know what to do now and I have a lot of stuff that isn't backed up. Does anyone have a solution?"

-------


Troubleshooting iPhone WiFi:

A few thoughts to try:


I. Start Here: If your iPhone, iPad, or iPod Touch won't Connect to a Wi-Fi Network - Apple Support


II. Clear the Temporary Internet Files:


III. Restart your Router:

  1. Power: off the router
  2. Wait: 30 seconds
  3. Power: It back on


IV. Reconnect to your Network:

  1. Go to: Settings
  2. Tap: Wi-Fi
  3. Disable: Wi-Fi
  4. Wait: 30 seconds
  5. Enable: Wi-Fi


V. Add Back the Network:

  1. Go to: Settings
  2. Tap: Wi-Fi
  3. Remove: the network
  4. Wait: 30 seconds
  5. Add: the network back


VI. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc):

  1. Go To: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Network Settings.
  5. Enter: [Your Passcode]
3 replies
Question marked as Top-ranking reply

Oct 9, 2023 09:41 PM in response to Bwead

Bwead Said:

"My iphone can't connect to internet: My phone disconnected from my Wi-Fi so I tried to connect but it said "failed to connect to Wi-Fi". I then tried to use cellular data as a substitute and it showed having 4 bars but it wouldn't work either. After failing multiple times, I tried to reset network settings but the settings app would freeze but I could still leave the settings app and nothing would change. I don't know what to do now and I have a lot of stuff that isn't backed up. Does anyone have a solution?"

-------


Troubleshooting iPhone WiFi:

A few thoughts to try:


I. Start Here: If your iPhone, iPad, or iPod Touch won't Connect to a Wi-Fi Network - Apple Support


II. Clear the Temporary Internet Files:


III. Restart your Router:

  1. Power: off the router
  2. Wait: 30 seconds
  3. Power: It back on


IV. Reconnect to your Network:

  1. Go to: Settings
  2. Tap: Wi-Fi
  3. Disable: Wi-Fi
  4. Wait: 30 seconds
  5. Enable: Wi-Fi


V. Add Back the Network:

  1. Go to: Settings
  2. Tap: Wi-Fi
  3. Remove: the network
  4. Wait: 30 seconds
  5. Add: the network back


VI. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc):

  1. Go To: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Network Settings.
  5. Enter: [Your Passcode]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iphone can't connect to internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.