Phone calls interrupted on Apple Carplay

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ruben_1989 Author

Level 1

5 points

Phone calls interrupted on Apple Carplay

Hi, I'm using a cabled Apple Carplay on iPhone 13 (iOS 16.6.1) in a 2019 Skoda Karoq. Mostly everything is working fine, but during phone calls after 1-10 minutes (no standard length) I suddenly cannot hear the other person anymore, but they can hear me. When hanging up and calling again everything works fine again at first, but after a while the same happens. Sometimes at the interruption there goes a loud noise over the speakers and the whole Carplay breaks down and takes a few minutes to restart.

I've tried all the standard steps and manuals (official Apple USB-cable, update phone, update Carplay, shut down Bluetooth, enabled Siri, forgot the car and reconnected, I only have 1 USB-port), but nothing helps. Any other solutions here?

iPhone 13, iOS 16

Posted on Oct 9, 2023 02:23 AM

Reply

Answer 1

TammyW_03

Community Specialist

Oct 10, 2023 06:43 AM in response to ruben_1989

Hey ruben_1989,

Thanks for using Apple Support Communities. First, we recommend backing up your iPhone and updating to iOS 16.7. Updates help by installing bug fixes and include security updates too. This guide can help with both steps: Update your iPhone or iPad - Apple Support

If the behavior continues, complete these steps next: If you need help with CarPlay - Apple Support

Let us know how it goes.

Take care!

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Answer 2

ruben_1989 Author

Level 1

5 points

Dec 12, 2023 11:00 AM in response to sambrandon93

No, unfortunately not. Haven’t been able to find a proper solution which is not already stated in one of the many troubleshooting lists online.

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Answer 3

ruben_1989 Author

Level 1

5 points

Oct 10, 2023 06:55 AM in response to TammyW_03

Hi!

Thanks for your reply!

Will update my iPhone, but I have my doubts about if this will help. This issue occurs for already over a year throughout multiple updates. Updated Carplay last week for over 600 euros at the garage, but also that didn't fix the problem.

As stated I've already taken all the steps described in the referred article. So I'm in need of a real solution.

Thanks.

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Answer 4

ryane77

Community Specialist

Oct 10, 2023 07:08 AM in response to ruben_1989

Hi there ruben_1989,

We understand you covered all of the steps in the link above, and you've made sure your vehicle firmware is updated. So we can further assist, use this link to check for options to reach us: Get Support

Take care.

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Answer 5

Dec 12, 2023 08:46 AM in response to ruben_1989

Did you have any luck? I purchased a 2019 Karoq from cazoo in September and have had this problem ever since. I’m taking it back to cazoo on Thursday this week for them to check it over

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Phone calls interrupted on Apple Carplay

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