Upgraded to OS Sonoma on my 2022 M2 MacBook Air and since the upgrade the laptop will randomly lock up, can’t move the cursor and then reboots on its own. Not related to any specific app or action that I can detect. Called Apple and the person I spoke with had me do a clean install which did not help. He said this is the first time Apple has seen this problem. Any help is much appreciated.
Try and boot in the safe mode to see if the issue is caused by an external piece of software
Start up your Mac with Apple silicon in safe mode
> Shut Down.I have this issue also but on 2019 MacBook Air. The install didn't go well. I had to do it in safe mode. Then immediately I started having this issue. I have also done a clean install but having the same issues. I have the exact same laptop for work which I also updated on the same day. That laptop is not having the same problem, all working fine.
Booting up in Safe Mode did prove that my issue was app or leftover software component somewhere in my system. Contacted Apple Support, who are spectacular by the way! The tech had me create a new hardware volume using Disk Utility. Preserved all my files and folders which was fantastic. I've added back applications like Zoom and Adobe Creative Cloud and Citrix Workspace. So far so good!!! It this all goes well, I will delete the old MacintoshHD volume. Suggest you contact Apple Support directly and have them walk you through the steps if you do not know how to do the same process they had me do. Thank you Apple Support!
M2 Air keeps crashing after upgrade to Sonoma
