How do I get this unknown display off my phone

valencia34 Said:

"How do I get the unknow display off my phone.: when will my phone be fixed when will it go away"

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Ungenuine Display Message:

It will not go away until you get a genuine display, or until your get this bug fixed. So, did you get the screen replaced? If so, take this back, and ask the person to place a genuine screen in it. If not, then contact Apple Support, request assistance for this. It may be a glitch in an update.

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• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Hello valencia34,

Thanks for using the Apple Support Communities!

This message indicates that you may have had the display replaced. If this was done at an Apple Store or Apple Authorized Service Provider, you'll want to reach back out to them about this.

If this was done at an unauthorized service location, this indicates that they didn't use official Apple parts and this message will not go away on its own.

Hope this info helps!

If you had the display replaced by someone other than Apple or an authorized service provider, you will never get rid of it. You can either live with it, or buy a new phone. Apple won't touch that phone now that it's been tampered with.

If you had the display replaced by Apple or an authorized service provider, take it back to whoever did the repair.

If the display has not been replaced that indicates a hardware failure.

How do I get this unknown display off my phone