Subscribed for Hotstar via IPhone, Money deducted but nothing happened

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Subscribed for Hotstar via IPhone, Money deducted but nothing happened

Initially I made a payment of Rs. 899/- for my Hotstar account via IPhone which is successful. And then I wanted to upgrade my plan. So I selected Rs. 1099/- plan. Rs. 1099/- is deducted from my bank account. Then at the final step, “An error occurred” notification has popped up. Then Rs. 1099/- plan is not upgraded to my Hotstar account. Bank statement shows I paid 1099 for apple services. I don’t know where my money has gone. Can anyone know what happened to my money?

iPhone 13, iOS 17

Posted on Oct 4, 2023 05:24 AM

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Answer 1

Sean_B1

Community Specialist

Oct 5, 2023 08:02 PM in response to MBhaP

Hello MBhaP,

We would like to see how we can help you with this recent purchase. Follow the steps in this link to request a refund for a purchase made from Apple: Request a refund for apps or content that you bought from Apple - Apple Support

"How to request a refund

Sign in to reportaproblem.apple.com.
Tap or click "I'd like to," then choose "Request a refund."

iPhone showing the Report a Problem website where you can request a refund. After you choose Request a refund, choose the reason why you're asking for the refund.

3.Choose the reason why you want a refund, then choose Next.

4.Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription."

Cheers!

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Subscribed for Hotstar via IPhone, Money deducted but nothing happened

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