I am using an iPhone 11 Pro and yesterday my Face ID stopped working. I’ve power cycled, rebooted, reset all settings, cleaned the camera surface and now I’m at a loss. It won’t let me access Face ID at all. Can’t even “reset Face ID”. I’ve read that there’s some issues with this and iOS 17 but I’ve updated to 17.2 and still not working. Any help would be appreciated thank you!
The issue with Face ID suddenly not working is still going on; my iPhone 13 Mini is running 17.2.1 still won't let me use or reset FaceID. I have several family members have the same issue with FaceID not working. I was at a sporting event last week where the recommended approach was to transfer my tickets to Apple Wallet.... which required FaceID to use the tickets in wallet. Fortunately, I checked on the implications of using Apple Wallet and did not use that approach and left the tickets in the ticket app. Otherwise, we (4) would have been unable to enter the event. This is a serious issue and my attempts to address via live support about two weeks ago were unsuccessful. I do not feel this is being taken seriously by Apple.
The issue with Face ID suddenly not working is still going on; my iPhone 13 Mini is running 17.2.1 still won't let me use or reset FaceID. I have several family members have the same issue with FaceID not working. I was at a sporting event last week where the recommended approach was to transfer my tickets to Apple Wallet.... which required FaceID to use the tickets in wallet. Fortunately, I checked on the implications of using Apple Wallet and did not use that approach and left the tickets in the ticket app. Otherwise, we (4) would have been unable to enter the event. This is a serious issue and my attempts to address via live support about two weeks ago were unsuccessful. I do not feel this is being taken seriously by Apple.
No; I just stop working. So, I reset the FaceID. Now, I run setup and it fails to complete the setup. It keeps indicating I need to reposition the phone.
Yes, I have seen this thank you. I don't believe it is a hardware issue as the phone is in perfect condition. Nothing happened to the phone in between Face ID working and then suddenly not working. The only difference is the latest update.
I’m having same issue! So frustrating!
Sounds similar to my experience. Also iPhone 13 Mini. Also on latest iOS.
since Face ID stopped working if I “Reset Settings” I have been able to set up a new appearance and Face ID works perfectly… for about 45 minutes. Then it stops working and back to Sq 1.
Hello~ I understand but as a fellow forum member like yourself I am only the messenger. Perhaps by clicking on below you can find an Apple Authorized Service Provider that may be closer…
If you have a hardware issue you will need to have your device checked out. Remember those of us who help out here are volunteers and not Apple Support as this is a user to user technical forum. Take care. You can contact Apple if you would like…
Contact Apple for support and service
~Katana-San~
compeau wrote:
I am using an iPhone 11 Pro and yesterday my Face ID stopped working. I’ve power cycled, rebooted, reset all settings, cleaned the camera surface and now I’m at a loss. It won’t let me access Face ID at all. Can’t even “reset Face ID”. I’ve read that there’s some issues with this and iOS 17 but I’ve updated to 17.2 and still not working. Any help would be appreciated thank you!
If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Hello~ Sorry you’re having an issue. Click on below and work through the information there…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If no joy …you may need to have your iPhone checked out…
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
Depth control is resetting by default and causing problems. we want to prevent it from trying to reset everytime you use the camera.
Settings -> Camera -> Preserve Settings -> Depth control to ON.
Hello~ Are you seeing an alert or message of some sort?
~Katana-San~
Not very helpful when no Genius Bar miles away!
Face ID not working since iOS 17 update?
