No tone upon receipt of message
I have tried all of the usual steps to receive a sound when I receive a message but nothing works. My phone(14 Max) does have sound when i receive a call. Any creative things to try?
User profile for user:
SnickZ.
User level:
Community Specialist
Greetings Jmo47,
We have a couple of things for you to check to make sure something isn't blocking the Notification sounds.
At the time you receive a message, is there a Focus turned on? Use Focus on your iPhone or iPad - Apple Support. If there is, have you added the Messages app to the Focus to allow it to sound? Go to Settings > Focus, select the Focus and see if Messages is listed under Apps. If it isn't, add it and test the issue.
If Focus wasn't the issue, let's check how Notifications for Messages is set up: Use notifications on your iPhone or iPad - Apple Support Go to Settings > Notifications > Messages. Under "Alerts", have you selected where you're able to view the alerts? If not, select either Notification Center or Banners and see if you get a sound when you receive a message now.
If you're still not hearing a Notification alert sound when you receive a new message, please contact Apple Support who can look into this further with you: Get Support
All the best.