Problem with my payment method subscription

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Level 1

4 points

Problem with my payment method subscription

I have a unknown subscription on my iPhone that requires an expired payment method on file that I’m trying to remove..my phone will not let me remove this payment method because of this unknown subscription..how can I figure out what this subscription is?

iPhone 13, iOS 17

Posted on Oct 2, 2023 01:12 AM

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Answer 1

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Raicya

Level 10

209,865 points

Oct 2, 2023 07:07 AM in response to Escoboza100

See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
👉 If you still can't remove a payment method, contact Apple Support.

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Problem with my payment method subscription

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