was told to setup new phone without transferring from old phone, issue was new operating update would not install as just would hang.
Both old and new phones work for calling and text but email/pictures/apps have not transferred
iPhone 14 Pro Max, iOS 17
Hi Mfrizzle,
I'm sorry to hear you were advised not to setup your new iPhone by transferring from your old iPhone. There were reportedly some issues with the transfer process, but only if users chose not to update the new iPhone when prompted during the setup process.
You have a few options to get this resolved:
If you have not erased the data on your old iPhone, you could choose to update the new iPhone (Update your iPhone or iPad - Apple Support), then erase the new iPhone (How to factory reset your iPhone, iPad, or iPod touch - Apple Support). It is important that you choose not to erase the eSIM on the new iPhone when prompted; if you erase the eSIM, you'll need to contact your carrier to add your eSIM later. Once the new iPhone is erased and ready to be setup, choose to transfer the data from your old iPhone.
Alternatively, if you want to avoid erasing the new iPhone that you've already set up, you can enable iCloud syncing of Mail and Photos on both your new iPhone and your old iPhone. After some time, your emails and photos will sync to the new iPhone. Here's how you can enable iCloud syncing for those apps:
If you have already erased your old iPhone, try enabling iCloud syncing of Mail and Photos on just the new iPhone using the same steps as above. If your emails and photos still do not appear on the new iPhone after some time, it's possible that you were not syncing this content to iCloud on your old device and have erased the only copy of this content when you erased your old iPhone. You can confirm this by logging in to iCloud.com in your web browser and checking to see if your emails and photos are there.
I hope this helps!
Hi Mfrizzle,
I'm sorry to hear you were advised not to setup your new iPhone by transferring from your old iPhone. There were reportedly some issues with the transfer process, but only if users chose not to update the new iPhone when prompted during the setup process.
You have a few options to get this resolved:
If you have not erased the data on your old iPhone, you could choose to update the new iPhone (Update your iPhone or iPad - Apple Support), then erase the new iPhone (How to factory reset your iPhone, iPad, or iPod touch - Apple Support). It is important that you choose not to erase the eSIM on the new iPhone when prompted; if you erase the eSIM, you'll need to contact your carrier to add your eSIM later. Once the new iPhone is erased and ready to be setup, choose to transfer the data from your old iPhone.
Alternatively, if you want to avoid erasing the new iPhone that you've already set up, you can enable iCloud syncing of Mail and Photos on both your new iPhone and your old iPhone. After some time, your emails and photos will sync to the new iPhone. Here's how you can enable iCloud syncing for those apps:
If you have already erased your old iPhone, try enabling iCloud syncing of Mail and Photos on just the new iPhone using the same steps as above. If your emails and photos still do not appear on the new iPhone after some time, it's possible that you were not syncing this content to iCloud on your old device and have erased the only copy of this content when you erased your old iPhone. You can confirm this by logging in to iCloud.com in your web browser and checking to see if your emails and photos are there.
I hope this helps!
I need to transfer data from one phone to another, Quick transfer did not work.
