No longer able to add music since the last new updates.

Hi ladyferry,

We'll need a bit more information so that we can provide more precise troubleshooting steps.

• Are you using Sync Library to sync your music, or are you syncing it manually?
• When you say music no longer syncs, what exactly is happening? Are you seeing an error message or alert? The more information you provide, the better equipped we'll be to help.
• You also said you're unable to add music. What happens when you try?

If needed, here's some information on using Sync Library and manually syncing:

Use Sync Library with your Apple Music subscription

Sync your iPhone, iPad, or iPod using your computer

Regards.

Hi ladyferry,

We understand that you're not seeing any alerts when you attempt to sync Music.

Are you able to test while connected to an alternate network? For example, if you're using your iPhone and you're connected to a Wi-Fi network while attempting to add music, disable Wi-Fi in Settings > Wi-Fi then while connected to your cellular network test adding music to your library.

Do you happen to have any profiles or VPN software installed on your devices? This can also impact your connection to Apple servers as outlined here: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

"Check basic settings on your device

Start by checking some basic settings:

• Make sure the date, time, and time zone are set accurately on your device. Learn how to set the date and time on your Mac, iPhone, iPad, or iPod touch.
• Make sure your device's software is up to date. Install any available software updates and then restart your device. 
• Restart your modem and router. 
• Try switching to another network. If your connectivity issue is resolved by joining a different network, check with your Internet Service Provider (ISP) or network administrator to make sure your network is working properly for the features and apps you want to use.

Check for VPN connections and third-party firewall or security software

Some types of software, including VPN apps or configuration profiles, may have settings or restrictions that can cause connectivity issues. Types of software that could affect connectivity include: 

• VPN (Virtual Private Network) apps
• Managed configuration profiles
• Firewall apps
• Anti-virus apps
• Parental control apps
• Content blockers

Review the apps on your device to see if these types of apps or configuration profiles are installed. 

On iPhone, iPad, or iPod touch, scroll through your installed apps and check for VPN software or configuration profiles in Settings. 

• Settings > General > VPN (even if it says Not Connected)
• Settings > General > Profile (if this option doesn't exist, profiles are not installed)

On Mac, check your Applications folder in the Finder and check for configuration profiles in System Preferences > Profiles. 

If any of these types of apps are installed on your device, you may need to delete them to resolve the connectivity issue. Use caution if you choose to do this, since deleting an app or changing a configuration profile could affect how you use your device. For example, if you delete a configuration profile installed by your organization or school, your device may not work with that network."

If you're still unable to sync your music between devices, we'd suggest that you contact Apple directly to investigate this further with you. You can reach them here: Contact Apple Support 

Kind regards.

Hello ladyferry,

We can certainly take a look into this with you. There are a few basic troubleshooting you take to try to resolve the issue.

1) Restart your iPhone: Restart your iPhone - Apple Support

2) Ensure you're up to date with the latest version of iOS 17: Update iOS on iPhone - Apple Support

3) Contact Apple Support: Get Support

Thanks.

Hello ladyferry,

Thanks for reaching back out. Please contact Apple Support to investigate this further with you.

https://getsupport.apple.com

Cheers.