I have an iPhone 14 Pro. I wanted to use the “Screen Distance” feature which is new for IOS 17 but it is not working. I have already tried turning it off, rebooting my phone and turning it on, I have also reset my Face ID. Please, help me with this issue.
iPhone 14 Pro, iOS 17
I did the same, also turn off & on the phone but still not working, it did work when first updated to ios17
Hi Frotoshka,
Thank you for using the Apple Support Communities! We would first recommend ensuring that your device is updated to the current iOS 17 version, iOS 17.0.2 as listed below:
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
If the issue remains, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:
Hope this helps!
Have a great day.
Hi Frotoshka,
I see that screen distance notifications are not working. Try these steps:
Settings < Screen Time < Screen Distance
You should then see an option to turn on screen distance notifications. I recommend contacting Apple Support if this doesn’t work.
Hope this helps,
thaman32
Screen distance feature is not working
