Why does it say unknown part when I got my phone from apple and havent changed or tampered with it? It just one day randomly popped up.

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devan105 Author

Level 1

4 points

Why does it say unknown part when I got my phone from apple and havent changed or tampered with it? It just one day randomly popped up.

One day my back phone camera stopped working and then the notification of it being an unknown part popped up

iPhone 8 Plus, iOS 15

Posted on Sep 28, 2023 9:43 AM

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Answer 1

Sep 28, 2023 9:46 AM in response to devan105

The "unknown part" message can pop up if the camera has an issue.

Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to get the phone checked out. You can find a list of authorized shops by using the link just below:

Find Locations

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Why does it say unknown part when I got my phone from apple and havent changed or tampered with it? It just one day randomly popped up.

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